FAQs

View our pricing plans to get more information about pricing.

Yes you can change it, however there is a $100 charge for each domain change

No your website will be hosted on AWS cloud based services which is included in the pricing.  You will not need to purchase hosting for your website.

Enhanced SSL comes with a Load Balancer which allows faster load times of 30-60% faster for a monthly fee. Standard SSL that comes with the store by default. This does not come with a dedicated Load Balancer. You do have the ability to change your selection at any time. (Free)

You can only use the SSL that we provide which is provided at no cost, we do offer an enhanced SSL that will increase connection speed on your site.

No your website will be hosted on AWS cloud based services which is included in the pricing.  You will not need to purchase hosting for your website.

We do not host e-mail, we recommend that you use Rackspace, Godaddy, Google Mail or another e-mail provider to host your email addresses.

You can submit tickets to our support staff via the support ticketing system here.

Yes and no, the software is it's own stand alone website and e-commerce solution but you could put a website on an alternate sub domain of the same domain name for your other website. 

At this current moment Printer Bridge does not offer custom design. We are able to assist you on where you will need to go for the customizations you are looking to make.

Yes, Printer Bridge is offering Corporate Portals.

The first Corporate Portal license is free. Additional portal licenses are $20/month for up to (25) licenses, plus a one time $15 set-up fee for each license.

Printer Bridge is integrated with a 3rd party that is used for calculating sales tax. The sales tax is calculated based on where it is shipping from (your company address that is in the shipping address setting) and where it is shipping to (your customer ship to address).

* For customers selecting pick up it will be based on their default billing address

At this time the platform does not support 3rd party SSL certificates. Please note that the fees come directly from Amazon Web Services.

Standard SSL

The Standard SSL is included with your store by default and provides essential encryption for secure connections. However, it does not include a dedicated Load Balancer. This option is free of charge.

Enhanced SSL

Enhanced SSL includes a dedicated Load Balancer, which helps distribute incoming traffic across multiple servers, resulting in faster load times—typically 30-60% faster. This option is available for $35/month.

You can switch between Standard SSL and Enhanced SSL at any time based on your needs.

Yes, All Printer Bridge stores are built with the Sub Domain store.yourdomain out of the box.

You have four choices of a Sub Domain and they are as follows: store, print, promo, and www.

Please keep in mind if you do request to change the sub domain to www, this will overtake your original domain.

Our hours are 6:00 A.M PST- 5:00 P.M PST.

Emails would be first, but once you have a store, it would go through our ticketing support system.

We do make call, but they need to be scheduled. Please be sure to send your list of questions prior to any call that is made by our department.

Printer Bridge is 4over’s White Label Print Site. You get your own storefront with 4over integrated products and the ability to customize to your own look and feel.

Once your 1 year term is up, your Printer Bridge account will be month to month

Our agents are available online from 7am PST - 5pm PST. Our primary support is via online support tickets, however if phone assistance is needed, we will schedule a virtual call. Once you have a Printer Bridge account you will be given login credentials to access our online Support Center. You will have full access to Launching Your Site steps, Video tutorials, FAQs, Community Forum, and the Online Ticket system.

If you have any questions before signing up, you can email us at info@printerbridge.com

No. Printer Bridge only hosts the storefront and admin pages. Your DNS records are managed on our AWS server. You will be required to replace your current Nameservers with ones that we provide you.

Yes you can change it, however there is a $35 charge for each domain change

You can only use the SSL that we provide which is provided at no cost, we do offer an enhanced SSL that will increase connection speed on your site.

If you have any questions before signing up, you can contact us through our contact form here

Standard Package is $99 a month. Click Here to view details.

Yes, we will send you a contract to review, sign, and return prior to setting up your store.

The subscription is $99/month for a 1 year term.

DNS - Domain Name System

These records are used to build your storefront. You will find your DNS records from your domain Registrar. Please make sure to have all records including your MX, TXT , SRV, CNAME, and A Records.

Yes, you are able to change your domain name after the store has been created. We would need the following in order to process the request:

DNS records for your new domain

Email address affilated with the new domain

When you subscribe your first month will be prorated based on the day that you sign up.  Then after you will be billed with the credit card on file at registration the 1st of every month to charge your monthly subscription fee. You can update your credit card information in your account at any time.

After the year contract the service will go month to month.

You must have an active 4over account.

When you subscribe through the website you are required to add your billing information to our billing system and payments will be automatically taken on the 1st of each month.

You can visit the Pricing link at the top of the page to gets started

1. Active domain name

2. Active email address with the same domain

3. Full DNS records for domain (this can be retrieved from the company you purchased your domain from)

4. Merchant Account with one of the following supported payment gateways (Authorize.net, Moneris, MerchantWare, Converge, or Braintree)

1. Your storefront will automatically be created at signup after your payment is processed.
2. You will recieve and setup your DNS nameservers after your storefront finishes processing.
3. Once registration has been approved, you will receive an email with your Printer Bridge contract
4. Once all required documents are received, we will enable your storefront.

Yes, you have the ability to add your own products (non-4over products) to the storefront

*However, you cannot add your own custom options to an existing 4over product

Yes, you have full control of what price markup(s) you want to apply

No. All orders come to your backend first. At which point, you have the option to fulfil the order in house or push it to 4over. All files must be checked by you before pushing the order to 4over to ensure they are print ready. Pushing the order to 4over is quick and easy with training provided.

Once your order is pushed to 4over and printed, you would contact 4over customer service for any order inquiries or quality print issues. This is the same steps you do today to file a support ticket with 4over Quality Assurance.

Authorize.net

Stripe

Moneris

MerchantWare

Converge

Braintree (powered by PayPal)

Standard Paypal( this will direct customer to the paypal site to make payment)

If you do not already have one of these merchant accounts, you will need to set up an account in order to accept credit card payments on your Storefront.

Printer Bridge is a proprietary platform. It is a custom built on a lamp stack. Linux, Apache, Mysql and PHPbuilt specifically for the print industry.

Printer Bridge is a proprietary platform. It is a custom built on a lamp stack. Linux, Apache, Mysql and PHP built specifically for the print industry.

Yes. Printer Bridge can support Canadian storefronts.

No, The storefront can support either or. You are not able to display US and Canadian dollars at the same time.  If your storefront is set to CAD pricing, your US customer will see CAD pricing.

Below are the Canadian Shipping methods with their US equivalents

Canadian Standard = US Ground

Canadian Expedited = US 2 Days

Canadian Express Saver = US Next Day Air Saver

Canadian Express = US Next Day Air

Yes. Printer Bridge works with a 3rd party that calculates the sales taxes. Both GST and PST are calculated.

The sales taxes are calculated based on the ship from (your company address) and the shipping to address (your customer ship to address).

At this time 4over does not offer EDDM for Canada. EDDM FS is currently only available in the US via USPS